Privacy Policy

Gyrfalcon ("we", "us", "our") is committed to protecting the privacy of personal information we collect, use and disclose. This policy describes how we handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

When you interact with our website, we may collect:

• Contact information you submit via our enquiry or demo-request forms: name, work email, company, phone (optional), area of interest, and the content of your message.
• Technical information automatically logged when you visit the site: IP address, browser type, pages viewed, referrer, and timestamps. This is used for security, abuse prevention, and aggregated analytics.
• Cookies required for basic site function. We do not currently set third-party advertising cookies.

We collect personal information to:

• Respond to demo requests and other enquiries.
• Provide information about our products and services that you have requested.
• Operate, maintain and improve our website.
• Meet our legal and regulatory obligations.

We do not sell personal information. We may disclose information to:

• Service providers that help us operate the website and respond to enquiries (for example, hosting providers, email infrastructure, and CRM tools), bound by confidentiality and security obligations.
• Government bodies, law enforcement or regulators where required by Australian law.

Personal information collected through this website is stored in Australia, primarily within the AWS Sydney region (ap-southeast-2). Some of our service providers may store or process information outside Australia; where they do, we take reasonable steps to ensure they handle the information in a manner consistent with the APPs.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These include encryption in transit (TLS), access controls, audit logging, and ongoing security review.

We retain personal information only for as long as is reasonably necessary for the purposes set out in this policy or as required by law. Demo-request information is retained for up to 24 months from last interaction.

You have the right to request access to the personal information we hold about you and to request correction. Contact us at info@gyrfalcon.com.au and we will respond within a reasonable period (generally within 30 days).

If you believe we have breached the APPs in our handling of your personal information, please contact us at info@gyrfalcon.com.au. We will acknowledge your complaint and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this policy from time to time. The "Last updated" date at the top of the policy reflects the current version. Where changes are material, we will take reasonable steps to notify you.

Questions about this policy or our handling of personal information:
Email: info@gyrfalcon.com.au
Gyrfalcon · Australia